Our first experiences using the Belsoft Community Manager
As mentioned in our blog post about the UniConnect update to HCL Connections version 7.0; not only did we update to Connections Version 7 but we also expanded our collaboration platform with the integration of various tools from Belsoft. The Belsoft Community Manager is already being used productively as new users of UniConnect are now being automatically added to the “UniConnect Community” when they register. This community is used to communciate important information to our users (e.g., planned maintenance work and updates). In the past, following registration to UniConnect users had to be manually added one by one to this community by our admins; this is now being handled automatically. Further, for over ten years, without extensive analysis of our databases we had no practical way to verify that everyone was (still) a member of this community. Thanks to the Belsoft Community Manager, we can now easily ensure that all users automatically become and stay members of the community and remain informed. In addition, the tool is saving a lot of time as invitations to join the community no longer have to be sent manually.
We thank our friends from Belsoft for their generous support. As soon as we have gained practical experience with the Belsoft Notifier, we will provide a further update. We believe the Belsoft Notifier will also help us improve our communication with users and improve knowledge sharing on UniConnect.